Refund and Returns Policy

1. General Overview

At findelite we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds or exchanges may be granted.

2. Eligibility for Returns

2.1 Time Frame

Requests for a return or exchange must be submitted within 30 calendar days of the delivery date.

2.2 Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that show signs of wear, damage, or alteration are not eligible for a refund.

2.3 Non‑Returnable Items

• Personalized or custom‑made products.
• Final‑sale items marked as “non‑returnable”.
• Gift cards and downloadable digital content.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on the statement.

4.2 Partial Refunds

If the returned item is missing original accessories or packaging, a partial refund may be issued at our discretion.

5. Exchanges

Exchanges are subject to product availability. If the desired replacement is out of stock, a full refund will be issued.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a prepaid return and either replace the item or issue a full refund, whichever you prefer.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any issues promptly.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; the most current version will be posted on https://www.findelite.store.

9. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Address not provided